Frequently Asked Questions
This is a compilation of questions and answers that we have encountered throughout the years Hav0c has been around. Just select the category fitting your particular problem, and locate the corresponding question relating to you.
If you cannot find a solution here, you can always check the forums. If you have a question you think should be added to one of the sections below, feel free to PM a member of the staff about it.
1. Technical Support Questions
- If you’re a new player, check to see if you’re on the right version of WoW. (3.3.5a)
- Check to see whether you can login on other characters or not. If only one character gives you an error, consult a GM to find a solution.
2. General Support
If you find yourself confused in-game, you can always ask other players by joining the World channel (type /join world to chat). You can also ask a GM as well (type .gm ingame and then /w NameOfGM). You also have the option of visiting our IRC Channel, which is available here.
- Write a post on the forum. Include links to Wowhead where possible!
- Type “.gm ingame” (without quotes) to see whether there are GMs online, and if so, whisper them.
- Check the IRC Channel to see if there are any available GMs.
- Note: GMs will often log in to IRC when they are not in game. Even if you see no GM online, going to the IRC channel might be worthwile. You have to say their name to alert them to your presence!
- Write a ticket. (The ticket system is one of the poorly supported features, so please use the forum if you can.)
Important: Before consulting a GM, check sites like Wowhead and Wowwiki, to see if you’re doing everything right.
If you think a quest is bugged, report it in the Bug Tracker of the forums first! In many cases,a GM may be unable to fix a bugged quest. A scripter has to take a look at it. If you think a spell is bugged, you can post it in the Spells section of the forums, but keep in mind that we can’t fix spells!
- Characters that have been deleted below lvl 20 will be deleted forever and can not be restored.
- Characters that have been deleted above lvl 20 will be “unlinked” and will be kept in the database for a period of 2 weeks (14 days).
- We can only restore unlinked characters, meaning only characters (lvl >= 20) up to 2 weeks after they have been deleted.
- Character restoration is a decision made by the staff on an individual basis. This means that we reserve the right to deny restoring a character if we feel that rule breaking was involved.
GMs occasionally have to tell a player that “we can’t fix it”. The list below describes briefly what each staff member (or 3rd party) is responsible for. Generally speaking, we have no direct influence over what Trinity does.
- The Game Masters. They can fix many player and spawn related problems.
- The Scripters. Scripter is a general term for staff members who can write fixes for the database, they’re not necessarily scripting anything. A Scripter is automatically a GM, but not vice versa.
- The TrinityCore team. TrinityCore is a piece of software that is used to make a private WoW server with. It is amongst others in charge of game mechanics, spells and some scripts.
- The TDB team. TDB is a database for Trinity, with data for all creatures, objects, quests, etc.
- Relog – Some problems can be fixed by simply relogging. This means log out of the game, close the client, open it back up, and log in. Simply logging out may not solve your problem.
- Clear your cache – First logout and close the client. Then go to your World of Warcraft folder (on Windows, the default is C:\Program Files\World of Warcraft\) and delete your WTF and Cache folders. Take care to make backups of your WTF folder because it contains addon settings and custom macros that you may want to keep.
- Disable addons – An addon might be the cause for the problem you are having. The best way to eliminate this possibility is by first disabling all addons (from the Addons button on the Character Selection menu). If your problem goes away, this is probably the case. Now simply enable your addons one by one to determine which one is at fault.
- Abandon the Quest and Re-take it – If you have all the items for a quest in your bags but a quest will not complete. Drop the quest and take it again and try to turn it in again.
- Browse all existing guilds and arena teams
- View some player statistics
- Check which in-game commands you can use
- See the list of all current HAG codes
- See all your character’s data (select him/her on the account page), including:
- Currently equipped items, current auras
- Inventory (bag and bank)
- All active and completed quests (past and present)
- Achievements
- Talents
- Reputation
Note: the links in this article only work when you’re already logged in. You log in using your game account (not your forum account).
Mondays 3PM-6PM & 9PM-12PM – Increased Reputation
Tuesdays 1PM-7PM & 9PM-3AM – Increased Experience
Wednesdays 3PM-6PM & 9PM-12PM – Increased Honor
Thursdays 1PM-7PM & 9PM-3AM – Increased Experience
Fridays 3PM-6PM & 9PM-12PM – Increased Reputation
Tokens DO NOT stack with the events and will be paused for the duration of the event.
3. Rule Specific
Proof is extremely important. Without it we cannot justify taking action against any user. If you observe someone breaking the rules and you are sure you have sufficient proof (depending on the violation, a screenshot is usually best), make a thread in the Wall of Shame. If you don’t know how to take screenshots, follow these simple instructions:
- Tap < PRNTSCRN > on your keyboard. You should see “Screenshot captured” on your screen.
- Go to your World of Warcraft directory and open the screenshots folder.
- Locate your screenshot.
Use the “Upload Attachment” to attach the screenshot to your post, or use an image hosting service such as imageshack.us to host your image online.
If you are unsure if there is a violation, or you wish to report a violation directly to the staff, you may use the Personal Issues forum.
Topics in which players accuse each other of breaking the rules tend to escalate very easily. Therefore, there is a general rule that only the accusing and defending players may post in a rule breaking complaint. Strict application of this rule causes players who say sensible things, but were not directly involved, to get warnings as well. If you have something constructive to say about a topic in the Wall of Shame, PM it to a GM (preferably one that replied to the post).
In some cases, it is decided to ban players from the Hav0c Network altogether. These cases may be (but are not limited to!) hacking and extremely insulting or offensive forum posts. You may ask a friend to ask the GMs to review the decision, but using other’s accounts to keep playing or posting is frowned upon.
Hav0c does not remove any permanent bans. You were given ample opportunity to straighten up. Clearly you did not learn your lesson the first three times.
Contrary to popular belief, GMs are not really clairvoyant and omnipotent. Even if you think “everyone knows”, it just might be the case that the staff doesn’t. (For instance, not all of us are active PvP-ers, and the difference in time zones makes it impossible to keep track of everyone playing arenas.)
Do not hesitate to report a case of bug abusing/wintrading/hacking to the GMs, but if you don’t have clear proof (screenshots with timestamps if necessary), use a PM or the Personal Issues forum instead of the Wall of Shame.
The best way to find out whether you’re banned, is checking the banlist on the forum (warning: takes a little while to load). If you’re banned, your account should be listed there, along with an indication of why you we’re banned (the color of the stars). If it seems you’re banned, but your account is not on the Banlist, contact a GM to find out whether you are really banned.
4. Helping the Hav0c Server
- Donate? Why should I donate?
- The income from donations is used to cover the monthly costs of renting a server and other costs (Chatroom, webserver, advertising).
- Where can I donate?
- You can donate at the Hav0c Reward Shop.
- Why is it called a shop?
- Hav0c WoW Shop is not a real shop, but a donations collecting site which rewards its donators with small gifts. The site has merely been formed as a shop for practical reasons and conventional use.
- What do I get for donating?
- As you use the shop for donating, you will pick rewards for the amount of cash you wish to donate. You will receive those items.
- Donating $10 or more puts you into our VIP program. Here is what you get as a VIP member:
- Golden Members [10$+] receive:
- 1 loyalty point per $10 -> 1 point = $0.5 worth of discount. You can convert points to vouchers to use on the orders you want discounts on. (Note: your order must be bigger than $10 to receive points for it)
- You may choose a free pet each time the order is bigger than $10
- A Golden Member rank on the forum with a golden colored username.
- A special status in the chatroom.
- Increased PM inbox limit on the forum.
- Lose all of your forum warnings (if you had any).
- Platinum Members [$500+] receive:
- 1 loyalty point per $10 -> 1 point = $0.5 worth of discount. You can convert points to vouchers to use on the orders you want discounts on. (Note: your order must be bigger than $10 to receive points for it)
- You may choose a free mount each time the order is bigger than $10
- A Platinum Member rank on the forum with a platinum colored username.
- A special status in the chatroom.
- Increased PM inbox limit on the forum.
- Lose all of your forum warnings (if you had any).
- If you have been banned in-game, you will lose all previous warnings (this does not lift a permanent ban).
The Hav0c Shop is used only for the Hav0c Gryphon server. The shop is in no way affiliated with official World of Warcraft servers.
It depends. The delivery can take anywhere from 5 minutes up to a week. Currently there is only one staff member delivering the rewards and it all depends if that person is online.
So far all rewards have been delivered within max 2 days.
Make sure you check your e-mail inbox for any notifications regarding your order.
Note: If you use an eCheck to pay, the rewards will be delivered AFTER Hav0c has received the money. This might take longer than a week, depending on the check.
All transactions made on the Hav0c shop are considered donations. As such, all transactions are final and will not be refunded.
Exchanges can be made no later than one week from the day you received your items. Contact the shop keeper if you wish to pursue an exchange.
Most donations cannot be processed unless you are online. If you are not online when donations are being done, the shop keeper cannot process your donation and you will not receive your items. In the interest of efficiency, having your account details on-hand when donations are done ensures we deliver your items in a timely manner.
Hav0c staff members will never ask you for your account details outside the Reward Shop, and all details disclosed through the shop are kept confidential.
5. Havoc Automated Gamemaster
- When a lot of players have the same problem, the solution can be programmed into the HAG so the players don’t have to bother a real GM with it all the time.
- When a player reports a problem and is offline when a GM looks at it, the GM can program the HAG to fix the problem when the player is online again.
Examples:
- Player Jack has lost a crucial quest item (item X). There’s no real GM online at the moment, so he reports it on the forums. Sometime later, a GM reads the report and sees that Jack is offline. He programs a new fix into the HAG, telling her to give Jack item X. This fix gets the code “jackfix”. The GM sends a mail or a PM to Jack telling him the code. As soon as Jack is online, he can go to a HAG and enter the code, and he will get item X.
- Quest Y is bugged and should be skipped. It’s an important quest, so all players encounter it. The GMs create a new HAG fix that skips quest Y to the next quest (quest Z), with code “skipquestY”, and make a note of it on the forums. All players can then enter this code to the HAG to get quest Y skipped.
- Give up to three different items
- Give up to three different quests
- Remove up to three different quests
- Complete up to three different quests
- Learn a spell
- Give an amount of gold
- Remove a specific buff
- Cast a spell on you
… and all combinations of this.
- Codes can be bound to a player, an account, or they can be generic.
- Codes can be one-use (for individual cases) or repeatable (most public codes).
- The HAG can be programmed to only allow a fix when you meet certain conditions (above level X, completed quest Y, race or class Z).
6. Guild Headquarters
- 5000g – Cave area -> These are not always actual cave areas, but can be small locations similar in size. Cave areas come with basic essentials, and usually can be expanded later depending on the location.
- 20000g – Medium area -> Medium areas include all of the free essentials that come with a standard HQ, and are quite a bit larger than cave areas.
It should be noted that HQ allowed spawns are not dependent on the version Hav0c is running on.
7. Staff Related Questions
8. GryphonBot / IRC
To join these channels in game type /join irc-ally for the Alliance channel and/or /join irc-horde for the Horde channel. These channels DO NOT allow cross faction communication.
